Thinking Like Your Customer Course

Course Summary

Have you ever wondered how you could improve the experience that you offer to your customers? Do you sometimes find it difficult to know what to do when you are having to deal with a difficult customer? If so, then the Thinking Like Your Customer programme is for you. This 3 module programme looks at some of the key elements that make up a great customer experience and will help you to serve your customers better.

Who can benefit?

Anyone who is required to serve customers as part of their role or who manages those who do

What you will learn?

Fundamental customer service principles that will help you improve your customer experience.

How to get certified?

No formal certification. Standard certificate of completion available